Returns & Exchanges
30-day money back guarantee
Not in love with your wig? You can return it within 30 days of delivery for a full refund of the product price.
What can be returned
For hygiene reasons, the wig must be:
- Unworn and unwashed
- With the lace uncut and the hair not dyed, bleached, cut or heat-styled
- In its original packaging, with the hairnet and any tags still attached
Wigs that have been worn or altered can't be returned unless they arrived damaged or faulty.
How to start a return
- Email us or use our contact form with your order number and the reason for your return.
- We'll reply within 1–2 business days with the return address and instructions.
- Ship the wig back with a tracked service and send us the tracking number.
Please don't send items back without contacting us first, as we can't process returns we weren't expecting.
Refunds
Once we receive and check your return, we'll refund you to your original payment method. Refunds usually take 5–10 business days to show on your statement, depending on your bank. Return shipping costs for change-of-mind returns are paid by the customer.
Exchanges
Want a different length? Contact us and we'll help you swap it. The wig you send back must meet the same conditions as a return.
Damaged, faulty or wrong item
If your wig arrives damaged, faulty or isn't what you ordered, contact us within 7 days of delivery with photos. We'll send a replacement or a full refund, and you won't pay any return shipping.